Terms & Conditions

Booking Terms and Conditions

1. Bookings
Bookings are accepted on a first-come, first-served basis and must be accompanied by full payment of the course fee. Any bookings received without payment will not be deemed valid until payment is received in full. We are unable to reserve places or accept telephone bookings.

We require all places on SCL courses to be booked prior to the course commencing, to ensure correct staff-to-children ratios are met. Registration on the day may be accepted depending on the availability of places, but we cannot guarantee a place so please have alternative arrangements ready.

2. Payment
SCL accepts the following forms of payment: selected childcare vouchers, cheque, postal order and credit or debit cards. Cash payment will only be accepted for on-the-day bookings.

SCL can only accept payment by debit or credit card through our online booking system and not by telephone. SCL does not accept post-dated cheques.

3. Cancellation of course by SCL
Should it be necessary for SCL to cancel a course, you will be offered a full refund or a place on the same or similar course at a later date.
4. Cancellation and refund policy
SCL does not issue cash refunds for any reason. A credit note may be issued in the event of injury or illness if three or more sessions/days are missed. A medical certificate may be required.
AFTER SCHOOL CLUBS - SCL are unable to issue credit notes or refunds due to a school closure or cancellation of any session by the school. The only exception will be an in-set day where a credit note will be given.

5. Returned payments
Payments returned by the bank are subject to bank charges. Any bank charges incurred by SCL as a result of returned payments must be paid in full by the customer, in addition to the original booking fee.

SCL does not accept any liability for bank charges you may incur if a post-dated cheque is processed. Due to the high volume of payments received, the responsibility rests firmly with the customer to ensure all payments are valid at the time of booking.

6. Late collection fee
SCL reserves the right to charge additional fees for late collection of children at a rate of £3.00 per child for every period of 15 minutes that elapses after the appointed collection time.

7. Arrival
Parents/guardians should ensure children arrive no earlier than 15 minutes before the designated start time for the day/session. We are unable to take responsibility for children who arrive earlier.

8. Departure
Parents/guardians should arrive at least five minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of course detailing suitable alternative arrangements.

9. Behavioural standards and exclusion
SCL expects all children to behave at all times in a manner that is acceptable to both fellow children and SCL staff. SCL reserves the right to exclude a child from the course where he/she fails to maintain the required standard. Such failure shall include, but not be limited to, racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian, and no refund or credit will be issued.

10. Medical information

SCL staff are not qualified to administer EpiPens. However, they are permitted to do so if we receive written permission from the parent/guardian. The parent/guardian must state in the letter that permission is given to administer the EpiPen but that they fully understand that staff may not be qualified to do so and that they (the parent/guardian) accept full responsibility.

- Medical conditions and allergies
The parent/guardian must state on the booking form any medical condition or allergies their child has, or any relevant background information that SCL staff need to be aware of while their child is attending an SCL course.

- Medication
The parent/guardian must give written consent for the administration by SCL staff of prescribed medication.

- Emergency First Aid
The parent/guardian gives consent for SCL to administer emergency first aid and see professional medical help where necessary.

11. Child protection
SCL staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.

12. Lost property
Please ensure children do not bring valuable toys or belongings when attending SCL courses. SCL cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the SCL office for a period of three weeks after the end of the course. If items are still unclaimed after this period, SCL will distribute them to local charities.

13. Photography
From time to time we take photographs at our courses that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed either at the time of booking or in writing before the start of the course

14. Liability
SCL does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any SCL course.

15. Insurance
Participants are covered by our Public Liability Insurance.

16. Policies and procedures
SCL course policies and procedures will be available to view at the registration desk of each venue.

17. Complaints
SCL is fully committed to delivering the highest standards of teaching, coaching and childcare to the community. We aim to ensure every child has a fantastic experience of any SCL course and they cannot wait to come back. If you or your child are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problem while your child is still attending a course, we can aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.

In the first instance, the complaint should be made to the site leader or course tutor, who will look into the matter. If you feel the response to the complaint is not acceptable or you would like to take the grievance further, the complaint should be made in writing and addressed to: The Operations Director, SCL, 117 Deepcut Bridge Road, Deepcut, Camberley, Surrey GU16 6SD.

18. Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.